Support & Help Center
How can we help?
Find answers about your photos, shoots, credits, and billing below — or reach the AI Headshot team directly at support@aiheadshot.me. Most questions are answered on this page in a couple of minutes.
Ways to get help
- Email support — Write to support@aiheadshot.me for account, billing, and shoot issues. We usually reply within one business day.
- Help articles & FAQ — Browse the questions below for instant answers on photo quality, credits, refunds, and privacy.
Before you contact us
These quick checks resolve most reports and help us answer faster when you do write in:
- Check the photo quality check. Every photo you upload is checked immediately. If one was rejected, the reason is shown next to it — a second, better-lit photo usually resolves it.
- Check your credit balance. Open Settings → Credits to confirm you have enough credits for the pack you selected.
- Gather the details. Note your shoot link, the time of the issue, and any error message. Including these in your email lets us reproduce and resolve it quickly.
Popular help topics
Account & sign-in
Reset access, change your email, or recover your account. If you can't sign in, email us from the address on your account and we'll help verify and restore it.
Billing & subscriptions
Manage plans, payment methods, invoices, and cancellations from Settings → Billing. See Pricing for current plans and credit packs.
Credits & usage
See how credits are spent per generation, when plan credits renew, and why one-time credit packs never expire. Your current balance and recent usage are in Settings → Credits.
Photos & headshot quality
Better source photos produce better headshots. Even light, a clear view of your face, and a few different angles matter far more than the camera.
Privacy & your photos
How long your uploaded photos are kept, how to delete them immediately, and why they are never used to train AI models. See Security & Privacy for the full picture.
Frequently asked questions
How do I contact support?
Email support@aiheadshot.me with a description of your issue. Include your account email, a link to the shoot, and any error message so we can help faster. We typically reply within one business day.
A headshot failed to generate — was I charged?
No. Images that fail are refunded automatically, and so are any that do not look enough like you. If a whole shoot misses our likeness threshold we credit it back and offer a free re-shoot. If something still looks wrong, email us with a link to the shoot and we'll investigate.
I can't sign in to my account. What should I do?
First try resetting your password from the sign-in page. If you still can't get in, email us from the address associated with your account and we'll help verify your identity and restore access.
Where can I see my credits and usage?
Open Settings → Credits to view your current balance and recent usage. Credits from one-time packs never expire, while monthly and yearly plan credits refresh on each renewal.
How do I cancel or change my plan?
Go to Settings → Billing to upgrade, downgrade, or cancel at any time. Upgrades take effect immediately with a prorated charge; downgrades and cancellations take effect at the end of the current billing period, and you keep access until then.
Can I get a refund?
Monthly and yearly subscriptions can be refunded within 14 days if usage has been minimal. One-time credit packs are non-refundable once the credits are added to your account. For exceptional cases, contact support and we'll review it. See our Refund Policy for details.
My headshots don't look like me. What can I do?
Upload three to six photos taken at different times, in even light, with nothing covering your face and no heavy filters. Sunglasses, hats, strong shadows and group shots are the usual causes. Every pack includes a free re-shoot, so you can try again with better source photos at no cost.
How long are my uploaded photos kept?
Thirty days by default, then they are permanently deleted. You can delete them sooner at any time from your shoot page, and your organisation may set a shorter period. Your finished headshots are unaffected.
Is my data and payment information secure?
Use Settings → Billing for payment methods and invoices, and do not send card details by email. See our Privacy Policy for how account data is handled.
Still need help?
Can't find the answer here? Email our support team at support@aiheadshot.me and we'll get back to you, usually within one business day.
Reporting prohibited content
To report content, an account, or a shared link that breaks our rules, email support@aiheadshot.me with [Report] at the start of the subject line. You do not need an account to send a report. Include a link to the content and what is wrong with it.
We confirm receipt within one business day, and escalate reports of child sexual abuse material, non-consensual intimate imagery, and credible threats of harm immediately. The full reporting process is in our Terms of Service.